Shipping Policy for Oyrelle
Effective Date: July 24, 2026
Last Updated: July 24, 2026
1. Shipping Destinations
Oyrelle ships beauty, skincare, and personal-care products to the following destinations:
- United States
- Canada
- Australia
- United Kingdom
- France
- Germany
We may update available shipping destinations from time to time. If we are unable to ship to your address, you will be notified before your order is fulfilled.
2. Order Processing Time
Please allow up to 2 business days for us to process and prepare your order before shipment. Orders placed on weekends or public holidays will be processed on the next available business day.
During peak periods, product launches, or promotional events, processing times may be slightly longer.
3. Estimated Delivery Time
After your order has been processed and shipped, standard delivery typically takes 3-8 business days.
Total estimated delivery time: up to 2 business days for processing, plus 3-8 business days for delivery.
Delivery times are estimates only and may vary due to carrier delays, weather conditions, customs processing, local holidays, or other circumstances outside our control.
4. Shipping Costs
We offer free standard shipping on orders over $38 USD.
For orders below $38 USD, a standard shipping fee applies. The applicable shipping rate will be displayed at checkout before you complete your purchase.
5. Tracking Information
Once your order has shipped, we will send a confirmation email with tracking information to the email address used at checkout.
Please allow a short period for tracking information to become active after your package has been handed to the carrier.
6. Shipping Address Accuracy
Please review your shipping address carefully before completing your order. Make sure that your name, street address, apartment or unit number, city, postal code, and phone number are complete and accurate.
Oyrelle is not responsible for delays, failed deliveries, or lost packages caused by an incorrect or incomplete address provided at checkout.
7. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other charges imposed by your destination country.
- Applicable duties and taxes are included in the price or collected at checkout, where available.
Customers are responsible for ensuring that the products ordered comply with local import regulations.
8. Delayed, Lost, or Damaged Packages
If your package appears delayed, please check the tracking information first. If you need further assistance, contact us at info@oyrelle.com with your order number.
If your order arrives damaged or incomplete, please contact us as soon as possible and include clear photos of the package and affected items so that we can review the issue.
9. Changes and Cancellations
We process orders quickly. If you need to request an order change or cancellation, please contact us immediately at info@oyrelle.com. We cannot guarantee that changes or cancellations can be made once an order has entered processing or has shipped.
10. Contact Us
If you have questions about an order, delivery, or this Shipping Policy, please contact us:
