Return & Refund

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180-Day Money Back Guarantee

At Oyrelle, we create thoughtfully selected skincare and beauty essentials designed to support elevated everyday care. We understand that skin, hair, routines, and personal preferences are individual. Our return and refund policy is designed to give you confidence in your purchase while protecting the quality, safety, and integrity of every Oyrelle product.

For assistance with an order, please contact: info@oyrelle.com

Effective Date: July 24, 2026

Our Commitment: 30-Day Returns & 180-Day Money-Back Guarantee

Oyrelle provides two different forms of purchase protection:

30-Day Secure Return Process: For eligible unused and unopened items that you no longer wish to keep.
180-Day Money-Back Guarantee: For eligible product concerns, including dissatisfaction with the product experience, unexpected skin compatibility concerns, or a qualifying product performance issue.

The 180-Day Money-Back Guarantee is not a 180-day no-reason return policy. It is a product-care promise for customers who have genuinely used an eligible product as directed and remain dissatisfied. This distinction allows us to provide meaningful support without compromising hygiene standards or product quality.

Order Cancellation

Orders may be canceled or changed before they have been processed or shipped.
Once an order has been dispatched, it can no longer be canceled. However, you may still contact us for assistance under this policy.

To request a cancellation, email info@oyrelle.com as soon as possible with your order number. Approved cancellation requests are normally processed within 1-2 business days.

30-Day Secure Return Process

You may request a return within 30 days of delivery if you changed your mind, ordered the wrong item, or purchased a product that is no longer suitable for your needs.

Items must be unused, unopened, undamaged, and in their original sealed packaging.
Please contact us before sending any item back. We will provide the official return instructions and return address.
For change-of-mind returns, return shipping costs are normally the customer's responsibility.
Original shipping fees are non-refundable unless the return is due to an Oyrelle error, damaged item, or incorrect item.

This return option is intended for products that have not been opened or used. It allows you to make a purchase with confidence without waiting to evaluate product results.

180-Day Money-Back Guarantee

Our 180-Day Money-Back Guarantee applies to eligible products purchased directly from oyrelle.com. It is intended for customers who have used a product in good faith and are not satisfied with their experience.

For skincare products, results can vary based on skin type, routine, consistency of use, environmental factors, and individual preferences. We do not promise identical results for every customer. However, if an eligible product does not meet your reasonable expectations after appropriate use, we will review your concern fairly and promptly.

To request support under this guarantee, please provide:

Your order number and the email address used at checkout.
The product name and a short explanation of your concern.
A brief description of how often and how long the product was used, where applicable.
Clear photos or a short video only when reporting damage, a defect, an incorrect item, or a product-quality concern.

We do not require facial photos or sensitive personal information for ordinary skincare satisfaction requests. Our team may offer usage guidance first where appropriate. If the concern cannot be resolved and your claim is approved, we will issue a full refund for the eligible item to your original payment method.

For approved 180-Day Money-Back Guarantee claims, opened skincare or personal-care products usually do not need to be physically returned. This protects hygiene standards and avoids unnecessary inconvenience for customers.

Eligibility for the 180-Day Money-Back Guarantee

The request must be submitted within 180 days of confirmed delivery.
The item must have been purchased directly from Oyrelle through oyrelle.com.
The customer must provide reasonable order and product-use information so we can review the concern properly.
Skincare products must have been used substantially in accordance with the product directions, unless use was stopped due to irritation or a safety concern.
For beauty tools, the guarantee covers verified defects, malfunctions, or performance issues under normal intended use.
Each product is eligible for one approved 180-Day Money-Back Guarantee claim per customer within a 12-month period.

Products Not Covered by the 180-Day Guarantee

Free gifts, promotional products, samples, or bonus items.
Products purchased from unauthorized sellers or third-party marketplaces.
Items damaged through misuse, modification, accidental damage, improper storage, or use contrary to product instructions.
Claims with materially incomplete, misleading, or fraudulent order information.
Beauty tools that are fully functional but are requested for return solely because of a change of mind after use.

A used beauty tool that is functioning correctly is not eligible for a preference-based refund under the 180-Day Money-Back Guarantee. For these situations, the 30-Day Secure Return Process applies while the item remains unused and unopened.

Skin Sensitivity, Damage, or Incorrect Items

If you experience irritation, discontinue use immediately and contact us at info@oyrelle.com. While our products are designed for cosmetic use, individual sensitivities can occur. We recommend patch testing skincare products before first use.

If your order arrives damaged, defective, incomplete, or incorrect, please contact us within 7 days of delivery and include your order number along with clear photos or a short video of the issue. Once verified, we may provide a replacement, full refund, or another appropriate resolution.

Hygiene & Personal Care Standards

Skincare, hair-removal products, personal-care items, and certain beauty tools may not be physically returnable after opening or use because they cannot be safely resold. This does not remove your access to the 180-Day Money-Back Guarantee for eligible concerns. Instead, it allows us to handle approved claims without asking customers to return opened products.

Refund Processing

Approved refunds are returned to the original payment method used at checkout.
Oyrelle normally processes approved refunds within 3-7 business days.
Your bank, card issuer, PayPal, or payment provider may require additional time to post the refund to your account.
Where a full refund is approved under the 180-Day Money-Back Guarantee, it covers the amount paid for the eligible product. Expedited shipping upgrades and optional add-ons are not refundable unless the issue was caused by Oyrelle.

Important Return Instructions

Please do not return an item to the sender's address shown on the original package. This may be a dispatch facility and may not accept customer returns.
All physical returns require prior written authorization from Oyrelle.
Contact info@oyrelle.com before returning an item to receive the official return address and instructions.
We encourage customers to contact Oyrelle directly first so our support team can resolve concerns quickly and fairly. This does not limit any rights available to you under applicable law.